| Digi Warranty Policy |
How long is the warranty on my device purchase from Digi?
Devices purchased from BTL/Digi is covered for a 90-day warranty period except for Samsung devices which carry a 1-year warranty period. Accessories are not covered under this warranty.
When does the warranty take effect?
The warranty period begins from the date of purchase (date of your Digi receipt). You are encouraged to hold on to your receipt and the original device packaging and contents (box, chargers, headset, etc.) in case of warranty claims.
What does the warranty cover?
The warranty period covers devices which under normal conditions and use, fails to operate properly due to any defects in materials and workmanship. This Warranty does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse, or misuse.
What is NOT covered by the warranty?
Manufactured products misused or abused due to non-compliance with product manual.
Any damage caused by actions of intent, such as bumping, hammering, etc.; computer malfunction; human error, such as losing the product, improper storage, etc.; or other abnormal uses.
Any damage caused by modification (installation, attachment, application of coating(s), extension, modification, reparation, and disassembly).
Any damage caused by a computer virus.
Any damage resulting from physical/electronic/electromagnetic pressure and interference, unstable or misused power supply, lightning and static electricity, etc.
Any damage caused by exposure to improper environments for the specified device, such as high temperature, high humidity, etc.
Any wireless device owned or operated outside Belize.
Claimed obsolescence of the Wireless Device including technological obsolescence.
How do I process a warranty claim?
You can visit any of the Digi stores countrywide with your device, the original packaging and contents (box, charger, headset etc.) along with your receipt to have your warranty claim verified.
If a product defect arises and a valid claim is received within the Warranty Period, at its discretion, BTL/Digi will either:
(1) repair the defected product at no charge; or
(2) replace the Device with another Device with comparable functionality.
How long is the repair process?
The estimated repair time is 6 to 15 business days from the date the device was returned to BTL/Digi. A temporary phone will be issued for use until your Device is repaired or replaced.
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